Customer Service Executive (1 Year Contract)

Singapore

Customer Support

In office

Contract

Great to Meet You! We are Ascenda

Ascenda powers the growth of leading financial services brands worldwide with premium rewards programs that differentiate their products, drive profitable customer behaviors, and create sustained engagement.

We are behind the world-class rewards propositions of major banks and fintechs around the globe, including brands like American Express, Capital One, Brex, Revolut, Ramp, HSBC, Bank of New Zealand, Virgin Money (Australia), Bradesco (Brazil), ANZ (Australia), HDFC (India) and many others.

We are a thriving global Loyalty as a Service company and experiencing rapid expansion. Join our dynamic finance team as one of its earliest leaders, contributing to the development of our financial planning strategies as we strive for hypergrowth. Our team spans 20 cities worldwide, with dual headquarters in Singapore and New York, totaling 250 team members.

The Role: Customer Service Executive (1 Year Contract)

We're looking for a customer service-driven individual with a passion for resolving customer issues, a willingness to learn, and a desire to grow with the team. This role is ideal for someone who thrives in a fast-paced environment, has an eye for detail, and enjoys solving problems.

Location: Singapore.

Working Arrangement: This role is office-based for the first 6 months to support onboarding, training and ramp-up. Upon successful integration into the role, the arrangement will transition to a hybrid model.

Your Impact

Quickly resolve customer queries by phone and email.
Provide accurate and complete information to customers by following the right methods/tools
Manage and resolve customer complaints
Handle partner escalations
Willing to go the extra mile to help customers
General administration, reporting and special projects
Build sustainable relationships of trust through open and interactive communication

Who You Are

Minimum Diploma holder
Minimum 2 years’ experience working in a call centre, handling inbound calls and emails.
Prior experience working in a call centre environment and willingness to work on Australian working hour shifts
Ability to multitask effectively while delivering high-quality customer experience, including managing calls, emails, and case documentation simultaneously
Enthusiastic, resilient, adaptable and keen to work in a fast-paced environment
Self-motivated and able to work with limited supervision
Fun outlook, positive attitude and can-do mindset
Excellent communication in English
Prior exposure to a web-driven environment – e.g. familiar with Zendesk, Notion and Slack applications
Strong alignment with Ascenda’s core values of growth mindset, hands-on ownership, supportive collaboration, and radical simplicity.

Why Join Ascenda?

Ascenda offers the unique opportunity to lead in LaaS, shaping the future of rewards programs. You'll be part of an environment that prizes groundbreaking ideas and their execution. We provide unparalleled career growth opportunities in a supportive and dynamic environment, complemented by a competitive compensation package that recognizes your impact.

Ascenda is dedicated to diversity and inclusion, welcoming candidates from all backgrounds. Join us on our mission to power the growth of the financial services industry by making loyalty simple and rewarding for everyone, everywhere.

We have a rewarding workplace that provides a:

High growth environment & exponential career development
Mobile & flexible work environment
WFH office equipment allowance
Comprehensive Paternal Leave
Medical insurance coverage
Competitive compensation
Ascenda Employee rewards

Ready to Drive Innovation With Premium Rewards? Apply now to become a Customer Service Executive. Together, we'll redefine growth for financial services.

Ascenda is an equal opportunity employer, committed to a diverse and inclusive workplace. We thank you for your understanding that only shortlisted candidates will be contacted for interviews.

Ready to apply?

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Please indicate your current eligibility to work in Singapore *

Singapore Citizen

Singapore Permanent Resident (PR)

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Requires Work Pass Sponsorship

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Yes

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How many years of call centre experience do you have? *

Are you comfortable with the working arrangements? On-site for the first 6-months before transitioning to hybrid arrangement? *

Yes

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Req ID: R178

Ascenda

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