Wonderbox is the European specialist in gift boxes and leisure activities sold online. With nearly 600 employees and a turnover of €350 million, our products are distributed across France, Spain, Italy, Belgium, Switzerland, the Netherlands, Portugal, Denmark, Sweden, Norway, and the USA. Our mission is to make our customers' dreams come true and offer them original gift solutions in the world of leisure (wellness, gastronomy, sports, and holidays).
Job Description
This is an internship role within the Customer Service team.
Responsibilities
- Support in attending to and responding to customer inquiries through different communication channels
- Collaborate in identifying problems and proposing solutions
- Escalate more complex cases to the corresponding teams
- Help with recording and updating customer information and interaction records
- Participate in gathering customer feedback for process improvement
Your Profile
- Previous experience in customer service
- Basic computer skills; CRM experience or knowledge is valued
- Knowledge of French and/or English is valued
- The internship can preferably be carried out full-time (37.5 hours/week), though part-time (30 hours/week) is also possible
