The team you’ll be joining
EML Payments is a global leader in payments transaction technologies, turning everyday interactions with businesses into exceptional experiences.
We are an ASX listed global tech company - and we run the everyday transactions that make your life easier. EML is an issuer and processor of prepaid financial cards, ranging from reloadable cards through to traditional, single-store gift cards. We run in the background behind gift card, salary packaging and employee rewards programs and our headquarters are located in Brisbane, Australia, with approximately 450 employees across Australia, North America, and the UK/EU. We have clients in 27 countries with tractions over AUD120B annually.
Our place is one of collaboration, teamwork & innovation. But, above all, it’s one that embraces difference. And rather than have you blend in, we want to help you unleash your full potential.
The Role
We are seeking a Business Analyst to support the day-to-day operations of our regulated e-money business. This role is suited to someone with prior experience in a regulated financial services environment, ideally within an Electronic Money Institution (EMI), who enjoys solving operational problems and improving how a regulated business runs.
You will work closely with operational teams and senior external and internal stakeholders, including the COO, providing data-driven insights and delivering practical, business-focused improvements.
Key Responsibilities
- Support business-as-usual operations of the Irish EMI, ensuring processes operate effectively and in line with regulatory expectations
- Analyse operational and customer data to identify issues, trends, and improvement opportunities
- Provide data analysis, reporting, and business insights to support the COO and senior management
- Deliver operational project - customer impact reviews and remediation activities
- Perform root cause analysis, identify lessons learned, and design proportionate process improvements
- Support monitoring of operational KPIs, service levels, and performance metrics
- Prepare management reports, presentations, and analysis using Excel and PowerPoint
- Work cross-functionally with Operations, Compliance, Risk, Customer Service, IT, and Product teams
- Support audit, regulatory, and assurance activities by producing operational evidence and analysis
What you’ll bring
- Proven experience in a regulated financial services environment (essential)
- Prior experience working within an EMI, payments, or fintech environment (strongly preferred)
- Strong analytical and problem-solving capability, with evidence of delivering operational improvements
- Demonstrated experience managing or supporting small-scale operational or process improvement projects
- High proficiency in Excel, PowerPoint, and Word
- Ability to analyse business issues, determine root cause, and design practical solutions
- Strong communication skills and confidence engaging with senior stakeholders
- Highly organised, detail-oriented, and comfortable working autonomously
What you’ll be offered
- Recharge and Give Back: 25 days annual leave, 2 volunteering days, your birthday off - plus 5 extra 'Take5' days when you've used your core leave!
- Hybrid working (at least 2 days in the office)
- Health Insurance
- Pension with 5% company contribution
- Employee Assistance Program
- Income Protection and Life Insurance
EEO Statement
Integrated into our Core Values is EML's commitment to diversity and inclusion. EML is committed to being a globally inclusive company where all people are treated fairly, recognised for their individuality, promoted based on performance and encouraged to strive to reach their full potential.
We believe in understanding and respecting differences. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture, and physical ability. Every individual at EML has an ongoing responsibility to respect and support a globally diverse environment.
