Dash Solutions is a fast-growing payments company providing forward-thinking organizations with payment and rewards solutions.
Position Summary
The Client Success Coordinator is the primary point of contact for operational interactions with a designated portfolio of clients, managing day-to-day client relationships, addressing technical and operational issues, and ensuring seamless communication and support across workflows, risk management, billing, and troubleshooting.
Key Responsibilities
Serve as the primary point of contact for operational matters, including escalations, API integration troubleshooting, and training.
Develop and maintain strong operational relationships to ensure client needs are met efficiently.
Analyze operational performance data, identify trends, and drive strategic improvements.
Oversee client-related projects and ensure timely resolution of issues by coordinating with cross-functional teams.
Identify and implement process enhancements to deliver best-in-class client support.
Desired Skills & Experience
Bachelor's Degree in Business, Project Management, or similar field required.
Strong organizational skills and ability to manage multiple client needs simultaneously.
Proactive problem-solving skills and a client-first attitude.
Proficiency in Microsoft Office Suite.
Excellent verbal and written communication skills.