❎ Pluxee
Pluxee is a global player in employee benefits and engagement that operates in 29 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.
Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.
Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.
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🌟YOUR NEXT CHALLENGE
🌟Responsibilities:
- Partner with the Head of Product to deliver the agreed product roadmap
- Own and manage the product backlog, ensuring clear prioritisation aligned to business goals
- Write high-quality user stories and acceptance criteria to support efficient delivery
- Work closely with engineering and design throughout the sprint lifecycle to ensure timely delivery
- Actively contribute to agile ceremonies including sprint planning, stand-ups, reviews, and retrospectives
- Break down roadmap initiatives into well-scoped, deliverable increments
🌟User support & issue resolution
- Triage and prioritise user-reported issues with customer support and engineering
- Ensure issues are clearly defined and added to the backlog where appropriate
- Drive resolution through the sprint process, balancing new delivery with improvements
- Communicate clearly with stakeholders on status, timelines, and outcomes
- Identify patterns in user feedback and translate them into product improvements
🌟Product insights & continuous improvement
- Gather and synthesise user feedback, product data, and stakeholder input
- Support discovery efforts to refine and improve features
- Define and track success metrics to inform prioritisation and iteration
🙋YOU ARE A MATCH IF...
Education and Experience
- 5+ years of experience in digital product ownership, application ownership, digital operations, platform management, or IT business partnership roles.
- Experience managing digital platforms, customer-facing applications, portals, websites, mobile applications, or digital ecosystems.
- Experience working in matrix and cross-functional environments with business and technical stakeholders.
- Strong experience managing backlogs and writing clear, actionable user stories
- Comfortable balancing multiple priorities in a fast-paced environment
🏅Skills & Certifications:
- Good understanding of digital platforms, customer journeys, operational governance, and service management.
- Experience with Agile delivery, product lifecycle management, digital analytics, or customer experience management is considered an advantage.
- Strong stakeholder management, prioritisation, communication, and coordination skills.
- Familiarity with digital tools, CMS platforms, analytics platforms, or customer engagement solutions is a plus.
- Proficiency in Microsoft 365 and collaboration/project management tools is required.
🏅Languages:
📍Working Conditions:
🙋Competencies:
- Digital Product Management
- Customer Experience Management
- Service Delivery Management
- Stakeholder Relationship Management
- Governance and Compliance Management
☑️ The interview process
Video call with Talent Acquisition Partner
Video call with the hiring manager and a member of the team
Inperson discussion with Hiring Manager and a member of the team
Video call with HR
☀️ What to expect at Pluxee
A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalised experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.
A great culture: People matter - a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun!
An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive workplace where all abilities are celebrated, and equal learning and growing opportunities are a given
