đź“ŤHybrid in London or Sheffield
At Perkbox, we’re on a mission to help every employee feel valued, and through our all‑in‑one platform, we deliver meaningful benefits, recognition, and wellbeing solutions that make a real difference to employees every day. But it starts with our own people.
We’re building a culture that reflects what we offer: prioritising wellbeing, celebrating impact, and empowering growth. If you’re excited by purpose‑driven work, fast‑paced growth, and creating better employee experiences at scale, you’ll fit right in.
An opportunity has become available for a Customer Success Manager to join our Mid-Market team on a 12-month fixed-term basis. Managing a portfolio of accounts, you will drive customer health, engagement, adoption, and retention, working closely with a dedicated Contract Manager to support long-term customer success.
As part of an evolving Customer Success function, you will use customer insights, automation, and data-driven workflows to prioritise engagement, identify risk, and help customers realise value from our platform.
Portfolio Management & Customer Health
Risk Management & Escalation
Contract Manager Collaboration
Automation & Continuous Improvement
Skills & Experience Required:
At Perkbox, we are committed to being an inclusive employer and creating a fair workplace for all. We encourage applications from candidates across all backgrounds, circumstances, ages, disabilities, ethnicities, religions or beliefs, gender identities, or sexual orientations. We are happy to offer reasonable adjustments during our hiring process - just let us know, and we’ll make it work for you.
