About Pluxee
Pluxee is a global leader in Employee Benefits and Engagement, operating in 28 countries. We help companies attract, engage, and retain talent through a wide range of solutions across Meal & Food, Well-being, Lifestyle, Reward & Recognition, and Public Benefits.
With over 5,600 engaged employees, 500,000+ clients, 37M+ consumers, and 1.7M+ merchants, we operate in a highly interconnected B2B2C ecosystem. With more than 45 years of experience, Pluxee is committed to making a positive impact on communities, enhancing workplace well-being, and protecting the planet.
🚀 Your next challenge
Pluxee Spain is a leading player in the Spanish Employee Benefits and Engagement market, seeking to continue its growth by enriching and expanding its existing benefits offering to provide the most complete, competitive, and attractive solution in the market, while continuing to deliver a unique proposition to clients, consumers, merchants, and benefits partners. We are looking for a Merchants & Marketplace Director for Pluxee Spain!
What you’ll be doing: What will your next challenge look like?
The Merchants & Marketplace Director is responsible for developing an effective go-to-market strategy to better leverage existing relationships with Pluxee merchants and benefits partners. As a critical member of the country leadership team, he/she ensures that the network is efficiently maintained and expanded, while new sources of growth are effectively delivered through merchants, insurance, and other benefits partners.
• Executes the go-to-market strategy for merchants & benefits partners in line with country priorities and the product roadmap.
• Establishes relationships and partnerships with different benefit providers.
• Builds the merchant organization and coverage plan to foster sustainable and profitable commercial results through merchants, insurance, and other benefits partners.
• Manages the Merchants & Marketplace organization, attracting, motivating, and retaining key talent.
• Manages the insurance broker unit, including the team, processes, and relationships with insurers.
• Ensures effective execution and communication of Pluxee value propositions to partners while maximizing growth and revenue generation.
• Conducts ongoing market analysis to stay at the forefront of employee benefits trends and B2B2C solutions.
• Defines, in collaboration with the product team, the processes and integrations required to ensure smooth operations with providers and scalability to other types of benefits.
• Develops and manages a budget to meet business targets, tracking, monitoring, and analyzing results and departmental performance.
• Contributes to financial forecasting related to revenue streams within his/her area.
• Actively participates in defining the overall company strategy with the management team.
• Acts as the point of contact for merchants’ associations and manages relationships together with the CEO. Builds strong relationships with key merchant stakeholders at senior levels.
• Develops methodologies to ensure efficient network coverage with an optimal cost structure and executes a proactive affiliation strategy aligned with country strategic priorities, identifying prioritized merchant clusters while optimizing commercial conditions.
• Defines commercial KPIs and targets, co-designing sales incentive plans with Finance and HR.
• Uses appropriate metrics (leading and lagging KPIs related to the sales funnel) to review team performance.
• Ensures proper adoption of processes, methods, tools, and routines for retaining key merchants.
• Ensures CRM usage for selected merchant activities.
• Works closely with other functions to improve the value proposition, develop new products, launch CSR initiatives, and refine tools and processes for merchants and benefits partners.
• Monitors competitors’ merchant practices, fees, and commissions, working closely with Marketing and Product teams to establish the right pricing strategy.
• Works in strong alignment with global and regional teams to exchange best practices within the merchant community.
🌟 You’re a match
Education Requirements:
• Bachelor's degree in Sales, Business Administration, or equivalent experience. Master’s degree preferred.
Work Experience Requirements:
• Minimum 7–10 years of experience leading a sales team.
• Previous experience in a senior sales role with demonstrated ability to meet or exceed targets.
• Previous experience in retain industries, fintech companies, insurance, or marketplace business models is preferred.
Skills:
• High level of organizational and analytical skills.
• Process- and data-oriented (KPIs focus).
• Strong motivation and involvement; hands-on, creative mindset.
• Excellent communication skills, including public speaking.
• Knowledge of the local retail market and insurance/brokerage industry is desirable.
• Demonstrated ability to build partnerships with providers for marketplace integration.
• Familiarity with payment technologies.
• Understanding of the technical aspects of merchant networks.
• Proficiency in Microsoft Office.
• Knowledge of CRM software (Salesforce).
Moreover, you can:
• Build strong customer relationships and deliver customer-centric solutions.
• Secure and deploy resources effectively and efficiently.
• Create new and better ways for the organization to succeed.
• Operate effectively even when things are uncertain or the way forward is unclear.
• Develop and deliver multi-channel communications that clearly address the needs of different audiences.
• Build strong-identity teams that leverage diverse skills and perspectives to achieve common goals.
• Consistently achieve results, even under challenging circumstances.
Languages:
Spanish – Native / English – Advanced
Competencies:
Builds effective teams (Proficient)
Business Analysis (Proficient)
Contract Drafting and Negotiation (Proficient)
Cultivates innovation (Proficient)
Data-driven Decision Making (Proficient)
Resilience (Proficient)
Revenue Optimization (Proficient)
Stakeholder Management (Proficient)
Strategic Thinking (Proficient)
Technology Integration (Proficient)
🔎 To get this challenge
• Video call with the TA Hub
• Video call or face-to-face interview with the HR Director in Spain
• Video call or face-to-face interview with the Country Managing Director
🏅 Your team
You will report to the Country Managing Director.
📍 Your location
Madrid
☀️ Happy at work
- A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to making a real impact on millions of lives. Our business model supports not only individuals but also their communities by empowering local businesses and economies.
- A great culture: People matter—a lot! Be part of a multicultural team that moves as one in a fast-paced and innovative environment. We genuinely care about our people, embrace well-being and work-life balance, welcome new ideas, and have fun along the way.
- An empowering environment: Be yourself! At Pluxee, we proudly embrace diversity and value the uniqueness of our talent, fostering an inclusive workplace where all abilities are celebrated and equal opportunities to learn and grow are a given.
🌍 Our commitment to inclusion
At Pluxee, we value diverse perspectives, experiences, and backgrounds. We are committed to creating an inclusive workplace where everyone feels respected, supported, and empowered to grow. We welcome applications from all qualified candidates, regardless of gender, age, disability, ethnicity, religion, sexual orientation, or identity.
