HYBRID ROLE - with ability and willingness to meet in the NYC office at least 2 times per week and travel occasionally for client-facing and conference travel.
Virtual Incentives (VI) is a fast-paced, high-growth FinTech company that changes the way the world is rewarded. From Fortune 100 companies to technology platforms, we work with some of the biggest brands in the world and support them globally.
As our newest Implementation Manager, you will directly contribute to business growth and product launches by working with clients and partners to best leverage and connect to our powerful payment technology platform. You will report to the VP, Implementation and become a leading expert in all Virtual Incentive products, acting as the face of VI to clients as they launch their first programs.
Responsibilities:
- Manage the implementation process for an assigned client list, working directly with clients to identify, prioritize and manage strategic needs
- - Act as the primary point of contact for assigned client projects; project manage client launches
- - Collaborate with external and internal stakeholders to drive efficient, timely forward progress
- - Be a key product/platform expert within VI
- - Work closely with Engineering, QA and CSM teams to build functionality that meets client needs
What You Bring:
- 5-7 years in a client-facing project management role, preferably at a growth-stage technology/SaaS company
- - Technical aptitude to understand program integrations, troubleshoot issues, and communicate technical details
- - Experience with owning APIs and explaining them to clients
- - Experience interfacing with technical teams (product, engineering, devops)
- - Prior experience at a FinTech company
- - Bachelor's degree
Base Salary: $100,000 - $120,000 with up to 20% potential bonus.
