About Xoxoday
Xoxoday is a global rewards, incentives, and loyalty platform helping enterprises engage employees, customers, and channel partners through rewards, recognition, incentives, and loyalty programs. With a presence across multiple geographies and a diverse rewards marketplace, Xoxoday powers reward experiences for thousands of enterprises globally.
Our marketplace spans Gift Vouchers, Merchant Offers, Merchandise, Mobile Top-ups, Airmiles, Flights, Hotels, Lounge Access, Experiences, Charity, Prepaid Cards, Sports & Events, and other digital and lifestyle rewards across multiple countries.
About The Role
We are looking for a
Merchant Offers Operations Executive to support our Merchant Partnerships team in delivering high-quality merchant-funded offer programs across India, UAE, and Southeast Asia.
This role is the operational backbone of the Merchant Offers team, ensuring seamless execution of merchant onboarding, offer launches, catalog quality, client deliverables, reporting, and operational governance.
You will work closely with Partnerships Managers, Product, Engineering, Operations, Growth, Client Success, and supplier partners to ensure offers are launched accurately, delivered on time, and maintained to the highest quality standards.
This is not a traditional operations role. We are building an
AI-first Merchant Operations function and are looking for someone who enjoys automating repetitive work, improving operational processes, leveraging AI tools, and building scalable workflows that enhance team productivity.
Key Responsibilities
- Merchant Offer Operations
- Support Partnerships Managers in onboarding and launching merchant-funded offers across multiple markets.
- Upload and maintain merchant offers, campaign information, images, terms & conditions, redemption instructions, and offer mechanics across internal platforms.
- Coordinate with merchants and internal stakeholders to collect onboarding documents and operational information.
- Maintain offer catalogs by updating expired, modified, or seasonal campaigns.
- Ensure timely execution of offer launches, renewals, and campaign updates.
- Catalog Quality & Validation
- Perform detailed quality checks before and after merchant offer launches.
- Validate offer content, pricing, eligibility, campaign validity, merchant information, categories, locations, redemption channels, and offer mechanics.
- Ensure marketplace content complies with internal quality standards and client requirements.
- Identify and resolve duplicate, inaccurate, or incomplete offer listings.
- Maintain quality checklists, SOPs, and validation processes.
- Client Deliveries & Marketplace Support
- Prepare customized merchant offer catalogs for enterprise clients and banking partners.
- Support client-specific offer requests, campaign documentation, and operational deliverables.
- Coordinate with Client Success teams to ensure timely delivery of merchant offers.
- Track client requests and delivery timelines while maintaining defined SLAs.
- Assist in resolving operational issues and client-reported content discrepancies.
- Reporting & Business Operations
- Maintain merchant onboarding trackers, campaign trackers, and operational dashboards.
- Generate daily, weekly, and monthly reports covering onboarding progress, offer launches, merchant coverage, campaign performance, and operational KPIs.
- Support Partnerships Managers with merchant performance reports and business reviews.
- Analyze operational data to identify bottlenecks, quality issues, and improvement opportunities.
- Ensure accuracy and consistency of operational data across systems.
- AI & Process Automation
- Identify repetitive operational activities that can be automated.
- Leverage AI tools such as ChatGPT, Claude, Gemini, Perplexity, and similar platforms to improve operational productivity.
- Build AI-assisted workflows for report generation, spreadsheet management, content validation, documentation, and routine operational tasks.
- Support implementation of workflow automation initiatives using no-code and low-code platforms.
- Continuously explore emerging AI tools to improve team efficiency and reduce manual effort.
- Operational Governance
- Maintain documentation for merchant onboarding, offer launches, approvals, and campaign execution.
- Ensure compliance with internal operational processes and governance standards.
- Coordinate issue tracking and follow-ups with internal stakeholders.
- Support audit activities and maintain operational documentation.
- Monitor SLA adherence and operational turnaround times.
- Cross-Functional Coordination
- Work closely with Partnerships Managers to support merchant onboarding and campaign execution.
- Coordinate with Product, Engineering, Operations, Growth, and Client Success teams for timely delivery.
- Follow up with merchants and internal stakeholders to ensure timely completion of operational activities.
- Support process improvement initiatives across the Merchant Offers function.
Required Skills & Competencies
Marketplace Operations
- Strong understanding of operations, marketplace management, catalog operations, sales operations, merchant operations, or business operations.
- Excellent attention to detail with a strong quality-first mindset.
- Ability to manage multiple tasks simultaneously in a fast-paced environment.
- Strong organizational and documentation skills.
Reporting & Data Management
- Advanced proficiency in Microsoft Excel and Google Sheets.
- Comfortable working with large datasets, CSV files, and operational trackers.
- Strong analytical and reporting skills.
- Ability to prepare dashboards, operational reports, and business summaries.
AI & Automation
- Strong interest in AI and operational automation.
- Hands-on experience using AI tools such as ChatGPT, Claude, Gemini, Cursor, or Perplexity.
- Familiarity with Google Apps Script, APIs, Zapier, Make, n8n, or similar automation platforms is an advantage.
- Ability to identify automation opportunities and improve operational efficiency.
Communication & Collaboration
- Strong written and verbal communication skills.
- Ability to coordinate effectively with multiple stakeholders across functions.
- High ownership and execution-oriented mindset.
- Strong follow-up and stakeholder management capabilities.
Experience & Qualifications
- 2–4 years of experience in Marketplace Operations, Merchant Operations, Business Operations, Sales Operations, Catalog Operations, Program Management, or similar roles.
- Experience supporting merchant onboarding, offer management, or marketplace operations is preferred.
- Experience in loyalty, rewards, fintech, banking, travel, e-commerce, or digital commerce businesses is an added advantage.
- Bachelor's degree in Business, Commerce, Engineering, Operations, or a related field.
What Success Looks Like
- Accurate and timely onboarding of merchant partners and offer campaigns.
- 99%+ accuracy in merchant offer uploads and marketplace content.
- Consistent adherence to client delivery and campaign launch SLAs.
- High-quality reporting with accurate operational insights.
- Significant reduction in manual operational effort through AI and automation.
- Faster turnaround times for merchant onboarding and offer launches.
- Strong operational support enabling Partnerships Managers to focus on merchant acquisition and commercial growth.
- Contribution towards building a scalable, AI-powered Merchant Offers Operations function.
Why Join Xoxoday?
- Be part of one of the world's fastest-growing rewards and loyalty marketplaces.
- Work with leading merchants, banks, card networks, and enterprise clients across multiple countries.
- Gain exposure to global merchant-funded offer programs and marketplace operations.
- Learn and implement cutting-edge AI tools and workflow automation technologies.
- Collaborate with experienced partnerships, product, and operations leaders.
- Enjoy high ownership, continuous learning, and excellent career growth opportunities within a rapidly scaling global organization.
